Safeguarding and Learning Assistant – SO1
Published on July 14, 2020|Last Updated August 14, 2020
Purpose of Job
- To provide project support to a range of initiatives and projects that contribute to staff development and improvements in the way that services across the Children and Young People’s Directorate are delivered.
- To implement agreed approaches and methodologies to identify how well Children and Young People’s Services are meeting user expectations and agreed service standards, and develop innovative ways to address deficiencies and drive up the quality of service.
- To maintain and review published information about Workforce development opportunities, training and Children and Young People’s Services, ensuring that the Directorate’s public information is always accurate and up to date, creating new communication literature where necessary.
- To support in the planning and co-ordination of a range of events and initiatives that facilitate staff development and the involvement of service users and staff members in the ongoing process of service improvement.
Knowledge, Skills and Ability
A basic knowledge of services for children and young people.
- An understanding of the differing needs of children, young people and families, and the role that the Children and Young People’s Services Directorate plays in meeting those needs.
- Understanding of how service improvement and staff development activity helps the Council, and the Children and Young People’s Directorate, to meet its objectives.
- Awareness of the factors that impact on vulnerable children, young people and families and a commitment to providing them with the highest quality interventions.
- Familiarity with the importance of engaging with service users to seek feedback.
- Knowledge of the equalities and diversities agenda and how these issues impact on children, young people and families.
- The ability and confidence to communicate in a clear, concise and informative way with people at all levels, including Elected Members and senior management, and to deal sensitively and courteously with all internal/external contact.
- The ability to appropriately adjust one’s own work priorities and to assist colleagues in meeting the service area’s priorities and objectives.
- The ability and willingness to respond positively to a variety of requests, at short notice, which may not immediately seem relevant to the post-holder.
- A detailed working knowledge of Microsoft Word, Access, Excel & PowerPoint and Internet, and the ability to understand and quickly develop a working familiarity with a range of software packages and computer hardware. The ability to use such packages to produce good quality information
- Written presentation and general communication skills commensurate with the duties of the post.
- Working as part of a team.
- Experience of managing own workload.
- Experience of collating and presenting information in different formats depending on the needs of the audience.
- Experience of working with people from a range of backgrounds and at different levels of seniority.