Business Support Officer

  • Salary

    £18.21 per hour

  • Location

    London Borough of Lambeth

  • Required experience

    3 Years References

  • Other requirements

    Enhanced DBS

Job Purpose

To provide a comprehensive customer care, administrative and financial support service for the Public Realm (excluding Parking) Department, at all times ensuring that the service is responsive and customer focused in approach.

Main Accountabilities

To undertake a full range of administrative duties as required, including typing, photocopying, filing, maintaining the stationery supply, and ensuring the maintenance of office equipment and collection and distribution of post.

To draft and send standard letters to customers in relation to the activities of Public Realm (excluding Parking).

To provide support and assistance to other members of the team, planning and managing cover between the hours of 9.00 am and 5.00 pm, including taking on additional tasks, as necessary to ensure the smooth running of the office (ensuring workloads are prioritised and resources are managed). This may include working in other locations.

To respond to telephone enquiries from residents and other callers regarding all issues dealt with by the Public Realm (excluding Parking) team.

To arrange meetings, including accommodation and refreshments as necessary and to circulate agendas and information and to record and distribute minutes of meetings as and when required.

To be responsible for the administration of communication systems between Environmental Services and Highways Agents, the Environment Call Centre and contractors, raising appropriate inspection or works order requests.

To record all correspondence, including enquiries and complaints using the appropriate system to enable accurate enquiry tracking and provide accurate statistical information.

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